What Do We Do With Your Information?
When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, address, email address, and contact details.
When you browse our website, we may automatically receive your device's Internet Protocol (IP) address and related information to help us understand browser usage, website performance, and customer experience.
With your permission, we may send you emails regarding our store, new collections, offers, sustainability initiatives, and other updates.
Consent
How Do We Obtain Your Consent?
When you provide personal information to complete a transaction, verify payment details, place an order, arrange delivery, request a return, or contact customer support, we understand that you consent to our collecting and using that information for that specific purpose.
If we request your information for a secondary purpose, such as marketing communications, we will either seek your explicit consent or provide you with an opportunity to decline.
How Can You Withdraw Your Consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information by contacting us at support@manyfrocks.com.
You may also write to:
Many Frocks And
37/38, Mistry Industrial Complex
Cross Road A, Behind MIDC
Andheri East, Mumbai 400093
India
Disclosure of Information
We may disclose your personal information if required by law, legal process, governmental request, or if you violate our Terms of Service.
Payment Security
We use Razorpay and other authorised payment providers to process payments securely.
Payment information is encrypted and processed in accordance with Payment Card Industry Data Security Standards (PCI-DSS). We do not store complete credit card details on our servers.
For more information, please review the privacy and security policies of the relevant payment provider.
Third-Party Services
We work with trusted third-party service providers to operate our business and deliver services to customers.
These providers may include:
-
Payment gateway providers
-
Shipping and logistics partners
-
Technology and website hosting providers
-
Marketing and analytics partners
-
Customer communication platforms
These service providers will only collect, use, and disclose your information to the extent necessary to perform their services.
Please note that third-party providers may operate in different jurisdictions and may be subject to the laws applicable in those jurisdictions.
External Links
Our website may contain links to third-party websites. Once you leave our website, you are no longer governed by this Privacy Policy.
We encourage you to review the privacy policies of any third-party websites you visit.
Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While no method of transmission over the Internet is completely secure, we implement commercially reasonable safeguards to protect your information.
Cookies and Similar Technologies
We use cookies and similar technologies to:
-
Maintain website functionality
-
Remember user preferences
-
Analyse website traffic
-
Improve customer experience
-
Support marketing and advertising activities
Cookies generally do not directly identify you but may collect information about your browsing behaviour and device.
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
Age of Consent
By using this website, you confirm that you are accessing the website as an adult or with the permission and supervision of a parent or legal guardian where applicable.
If you are purchasing children's products, you confirm that you are the parent, guardian, or authorised adult responsible for the purchase.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes become effective immediately upon posting on this website. We encourage users to review this page periodically to stay informed about how we protect personal information.
If Many Frocks is acquired, merged, or undergoes a business restructuring, customer information may be transferred to the successor entity as part of that transaction.
Information We Collect Through Digital Technologies
When you visit our website, we may automatically collect information such as:
-
IP address
-
Browser type
-
Device information
-
Operating system
-
Website interactions
-
Pages viewed
-
Referral sources
-
Shopping behaviour
This information helps us improve website functionality, customer experience, product offerings, and fraud prevention measures.
We may use cookies, pixels, tags, and similar technologies provided by analytics, advertising, and marketing partners.
Marketing and Communication Preferences
With your consent, we may communicate with you regarding:
-
Order confirmations
-
Shipping and delivery updates
-
Customer service requests
-
Product recommendations
-
New arrivals and collections
-
Promotional offers and brand updates
You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
Please note that transactional communications relating to orders and customer support may still be sent where necessary.
Sharing Information with Service Providers
We may share information with trusted service providers that support our business operations, including:
-
Payment processors
-
Shipping and fulfilment partners
-
Technology service providers
-
Marketing and analytics providers
-
Customer support platforms
These providers receive only the information necessary to perform their services and are expected to protect such information appropriately.
Children's Information
Many Frocks designs and sells products for children; however, our website is intended for use by parents, guardians, and adult customers.
We do not knowingly collect personal information directly from children.
If you believe that a child has provided personal information without appropriate parental or guardian consent, please contact us and we will take reasonable steps to address the matter.
Data Retention
We retain personal information only for as long as necessary to:
-
Process orders
-
Maintain transaction records
-
Provide customer support
-
Comply with legal obligations
-
Resolve disputes
-
Enforce agreements
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
Your Rights and Choices
Subject to applicable laws, you may request to:
-
Access personal information we hold about you
-
Correct inaccurate information
-
Update incomplete information
-
Request deletion of personal information where applicable
-
Withdraw consent for certain uses of information
-
Opt out of marketing communications
To exercise these rights, please contact us at support@manyfrocks.com.
We may verify your identity before processing certain requests.
Applicable Privacy Laws
We handle personal information in accordance with applicable Indian laws relating to privacy and data protection, including the Digital Personal Data Protection Act, 2023 and related regulations, as amended from time to time.
Contact Information
For questions regarding this Privacy Policy, requests relating to your personal information, or privacy-related concerns, please contact:
Many Frocks And
37/38, Mistry Industrial Complex
Cross Road A, Behind MIDC
Andheri East, Mumbai 400093
India
Email: support@manyfrocks.com
